IT Service Desk @ TU Braunschweig

Enabled to devote themselves entirely to their work tasks, we provide the IT service desk at both sites IT support for the increasingly complex IT world.

Contact IT-Service-Desk it-service-desk@tu-braunschweig.de Phone (+49) 531/391-55555 Service Hours Mon-Fri 8.00-22.00 Hours* Sat. 10.00-15.30 Hours ^{*in the old building onsite support only from 9.00 Hours}
Gauß-IT-Zentrum Ground floor / room A017/A015 Hans-Sommer-Straße 65 38106 Braunschweig	old building 1st Floor / room 105 Pockelsstraße 4 38106 Braunschweig
IT-consultation Mon. 15.00-17.00 Hours Wed. 15.00-17.00 Hours Thurs. 14.00-18.00 Hours
Ticket window hours Mon-Thu 8.00-16.00 Hours Fri. 8.00-14.00 Hours
Opening Hours* Mon-Fri 7.00-24.00 Hours Sat + Sun 10.00-18.00 Hours	Opening Hours* Mon-Fri 7.00-22.30 Hours Sat. 9.00-16.00 Hours
^{*Please note that the IT infrastructure, the pool and printer rooms can be used until 15 minutes before the end of the Opening Hours.}

Please contact us with questions about the use of IT services of the Gauß-IT-Zentrum.

Outside the opening hours, on weekends and holidays, an answering machine is connected, which will be checked regularly. Please use this opportunity to inform us to an early stage of disorders.

Our requests are handled with the help of a trouble ticket system. Please do not remove the ticket number (Ticket #2007080100001) from the e-mail. The number helps us to identify your request.

Your inquiries and problem reports are recorded in a ticket system. You can find here the processing status of the tickets that affect you.

Additional Services:

We offer documentation and hand-outs concerning programs and services of the Gauß-IT-Zentrum. Some of them you must pay for, other documentations are free of charge, some of them you can get by download.

last changed 06.05.2019