The Chair of Services Management offers a variety of courses in which students learn concepts, methods and theories for managing services companies. The offered courses ensure a highly ambitious theoretical background of theories in combination with practical in-depth examples.
Due to Prof. Woisetschläger's research semester, the Master's lecture Customer Relationship Management (CRM) and the Bachelor's lecture Services Management (DLM) will be provided as recordings on Stud.IP. As usual, the Chair of Services Management will set an exam for both courses at the end of the semester.
The course Methods in Services Research (MSR) as well as the exercise for the Bachelor lecture Services Management will take place as usual in presence. The Bachelor's and Master's seminars as well as the pool course Basics of scientific work will also take place in person. Further information will follow in the run-up to the summer semester 2024.
The Master's lecture Sales Management will be held by the Institute of Marketing from the summer semester 2024. It is still possible to take the Sales Management lecture for the orientation and/or specialization in Service Management in the Master's degree. In addition, it is possible to have the Master's seminars offered at the Institute of Marketing accepted as Master's seminars at the Chair of Services Management. This also applies vice versa.
Our range of courses is tailored to the courses of study Industrial Engineering and Management, Business Informatics, Financial and Business Mathematics as well as Mobility and Traffic, but is of course also open to other courses of study. In addition to lectures, exercises and seminars for Bachelor's, Master's and elective courses, we offer a wide range of student projects. The range of courses is supplemented by guest lectures given by executives of well-known industrial companies as well as by foreign scientists. Furthermore, regular tutorials, workshops and regional and supra-regional excursions are organized. Our aim is to offer you an interesting and well-founded apprenticeship that takes up current research and practical topics.