IT Service Desk

Contact

Locations

Currently, you must make an appointment for on-site appointments, e.g. to submit a form!

First floor / Room 015
Hans-Sommer-Straße 65
38106 Braunschweig

̶S̶e̶r̶v̶i̶c̶e̶z̶e̶i̶t̶e̶n̶
̶M̶o̶ ̶-̶ ̶F̶r̶ ̶8̶.̶0̶0̶ ̶-̶ ̶2̶2̶.̶0̶0̶ ̶U̶h̶r̶
̶S̶a̶ ̶8̶.̶0̶0̶ ̶-̶ ̶1̶5̶.̶3̶0̶ ̶U̶h̶r̶

̶K̶a̶s̶s̶e̶n̶z̶e̶i̶t̶e̶n̶
̶M̶o̶ ̶-̶ ̶D̶o̶ ̶8̶.̶0̶0̶ ̶-̶ ̶1̶6̶.̶0̶0̶ ̶U̶h̶r̶
̶F̶r̶ ̶8̶.̶0̶0̶ ̶-̶ ̶1̶4̶.̶0̶0̶ ̶U̶h̶r̶

̶P̶o̶o̶l̶r̶a̶u̶m̶-̶ ̶Ö̶f̶f̶n̶u̶n̶g̶s̶z̶e̶i̶t̶e̶n̶
̶M̶o̶ ̶-̶ ̶F̶r̶ ̶7̶.̶0̶0̶ ̶-̶ ̶2̶3̶.̶4̶5̶ ̶U̶h̶r̶
̶S̶a̶ ̶&̶ ̶S̶o̶ ̶1̶0̶.̶0̶0̶ ̶-̶ ̶1̶7̶.̶4̶5̶ ̶U̶h̶r̶

For workstation booking please contact the IT service desk

1st floor / Room 105
Pockelsstraße 4
38106 Braunschweig

̶S̶e̶r̶v̶i̶c̶e̶z̶e̶i̶t̶e̶n̶ ̶u̶n̶d̶ ̶D̶r̶u̶c̶k̶a̶u̶s̶g̶a̶b̶e̶:̶
̶M̶o̶ ̶-̶ ̶F̶r̶ ̶9̶.̶0̶0̶ ̶-̶ ̶2̶2̶.̶0̶0̶ ̶U̶h̶r̶
̶S̶a̶ ̶1̶0̶.̶0̶0̶ ̶-̶ ̶1̶5̶.̶3̶0̶ ̶U̶h̶r̶

̶K̶a̶s̶s̶e̶n̶z̶e̶i̶t̶e̶n̶
̶M̶o̶ ̶-̶ ̶D̶o̶ ̶9̶.̶0̶0̶ ̶-̶ ̶1̶5̶.̶0̶0̶ ̶U̶h̶r̶
̶F̶r̶ ̶9̶.̶0̶0̶ ̶-̶ ̶1̶2̶.̶0̶0̶ ̶U̶h̶r̶

̶P̶o̶o̶l̶r̶a̶u̶m̶ ̶-̶ ̶Ö̶f̶f̶n̶u̶n̶g̶s̶z̶e̶i̶t̶e̶n̶
̶M̶o̶ ̶-̶ ̶F̶r̶ ̶7̶.̶0̶0̶ ̶-̶ ̶2̶2̶.̶1̶5̶ ̶U̶h̶r̶
̶S̶a̶ ̶9̶.̶0̶0̶ ̶-̶ ̶1̶5̶.̶4̶5̶ ̶U̶h̶r̶

The IT Service Desk is now also available via online conference!

Due to the current Corona situation, the IT Service Desk is closed to the public. We are now available via online conference during this time in addition to the known options.
The current service hours via BigBigBlueButton are:

Tues, Thurs and Fri: 9:00 a.m. - 12:00 a.m.

To use the service, you will need an internet-enabled device with a microphone.

Want to start an online conference with the IT Service Desk?
Click on the box here.
A new browser tab will open with the BigBlueButton room.
Enter your name there if you are not logged in to BigBlueButton.
Now click on Participate - you are now in the queue.
As soon as an employee is available, he or she will bring you to the BigBlueButton room.

Please note our regular service hours and contact options.

Ticket-System

In our trouble ticket system, your inquiries, trouble reports, orders, etc. are recorded and distributed to second-level support as needed.

The Trouble-Ticket-System (TTS) is a database-supported software product with which service requests, inquiries, fault reports etc. are received at the Gauß-IT-Zentrum and, if necessary, forwarded to our second-level support. Those requests are either received via our contact e-mail address the IT-Service-Desk or the customer interface. A request remains open in the system until it is resolved and closed by either party. The inquiring party will be informed by the Gauß-IT-Zentrum that the request has been closed. A TTS has tools to statistically evaluate requests in order to learn from incidents and improve the service on this basis.

Users are able to contact the IT Service Desk in the usual manner: via e-mail, customer interface, telephone (55555) or personal visit. E-mails to our various e-mail addresses are automatically sent as requests to the TTS. In all other cases, the IT-Service-Desk creates a ticket for the user. Tickets are assigned a unique ticket number automatically. This ticket number is inserted in the subject line during e-mail communication with the TTS and should therefore not be changed. Any further communication to a request (additional requests, responses, etc.) is assigned based on that ticket number. This results in a complete protocol of the request.

All members of the TU Braunschweig, be it members of staff or faculty, resarchers, leacturers or students that are registered in our database are considered valid users of this system. The TTS accesses this information via our directory service LDAP. Therefor it is required to use the assigned personal e-mail address (i.e. f.name@tu-braunschweig.de) in order to send requests via e-mail or sign in to the customer interface with the corresponding userid. As a result this personal information is used to facilitate the communication process. Private or 3rd party e-mail adresses are currently not verifiable or assignable to a member of the university and therefor ineligible for service requests.

IT-Troubleshooting

Here we can offer you an intensive consulting and support service that we cannot provide alongside our day-to-day business.

Our Local Services

The Gauß-IT-Zentrum offers workspaces equipped with desktop computers in several on-premise locations.

On site we have several manuals explaining the details of frequently used programming languages, scientific and office software. They can be bought for a nominal fee but are currently only available in german. You will find the complete overview and pricing in our wiki.

If you encounter problems while changing your password on our website, we can help in person.

We ensure that our provided printing facilities are up and running and provide help if you have questions or special requests regarding printing.
Special formatting and oversized printing is available in the Gauß-IT-Zenrum.